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    Do I really have to ship to my billing address?

    How much is shipping?

    In the US, shipping is $4.20 for orders under $49 and FREE for orders over $49 (select $4.20 Flat-rate shipping). You can also choose UPS Ground or UPS 3 Day - the rates for those methods will be displayed during checkout.

    How long does shipping take?

    Usually 2-4 days, depending on your distance from Austin, TX. Here is the UPS Ground transit time map:

    Will the package have any references to 420 on it?

    All orders are sent in a plain box. Orders sent via USPS Priority Mail and UPS simply show our return address on the label - no company name.

    Why is 18+ signature required for delivery?

    The products we sell are intended for adults and are to be used for tobacco and legal herbs only.

    In addition, this provides better tracking and delivery verification. If you’re worried you won’t be available to sign please sign up for UPS My Choice.

    You don't ship to my country - what do I do?

    We ship to the United States only. We do however have distributors all over the world.

    Canada - Bob Headquarters and The Joint Gallery

    In the UK - Pure Sativa and Everyone Does It

    Australia - Dream Herbs and Oz Bongs

    Spain - Hortitec

    I gave the wrong shipping address!

    Email us as soon as you realize your mistake so we can correct it before your order ships. You can reply to your order confirmation email or email us at

    When will my order ship?

    We’re probably working on it right now. Maybe it shipped while you were reading this. No, seriously, we try our best to ship all of our orders as quickly as the three humans in our warehouse can possibly pack and ship orders. Typically your order will ship the day after you placed it. If you placed your order on a Friday, Saturday or Sunday we will be shipping your order the following Monday or Tuesday. You can use your email address and order number to check your order status here.

    I didn’t get my tracking number.

    First use your order number and email address to check here if your order has been shipped yet. If your order has been shipped, a tracking number will be available there. If your order hasn’t been shipped yet it will say pending and will be shipping very soon.

    We also emailed you a tracking number as soon as the order is fulfilled. Maybe it’s in your spam folder. Add the email address to your address book so you get our emails.

    I haven't received my order - how do I check the status?

    You can check the status of your order right here. You just need your order number and the email address you used when ordering. Your order number was emailed to you when you placed your order. If you didn’t get that email check in your spam folder. Add the email to your address book so you get our emails.

    My tracking number doesn't work!

    We know you’re really excited to get your order and you want to see where it is every step of the way, you just need to have patience young grasshopper. The tracking information we send you can take up to 24 hours to process with the carrier. If you just got the tracking number it’s probably not going to work just yet, try it again in the morning.

    Click here to track a USPS Shipment.

    Click here to track a UPS shipment.

    Not sure what kind of tracking number you have? UPS tracking numbers usually start with 1Z. You can also put your tracking number right into Google and the only result will be the option to track your package.  

    Something in my order arrived broken.

    Please take a photo and then email it to Tell us what it was, especially if you got more than one item. Also be sure to tell us your name, order number and the email you used when you ordered.